Privacy Policy
Effective Date: 27 May 2025
At Jagido, we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with South Africa’s Protection of Personal Information Act (POPIA).
1. Who We Are
Jagido is a South African business specialising in the application of tungsten carbide on wear parts for agricultural and industrial equipment. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or contact us.
2. Information We Collect
We may collect the following personal information:
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Full name
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Contact information (email address, phone number)
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Company name (if applicable)
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Physical or delivery address (if you request a quote or service)
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Any details provided when submitting an enquiry via our website or email
We collect this information when:
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You complete our contact/enquiry form
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You communicate with us directly (via email or phone)
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You request a quote or information about our products or services
3. How We Use Your Information
We use your personal information to:
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Respond to your enquiries and provide customer support
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Process orders or service requests
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Communicate important information or updates
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Improve our website and service offering
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Meet legal and regulatory obligations
We will only use your personal information for the purposes for which it was collected and agreed upon.
4. Sharing Your Information
We will not sell, rent, or share your personal information with third parties for marketing purposes.
We may, however, share your information with trusted service providers or partners (such as logistics or IT providers) when necessary to deliver services to you, and only under conditions of strict confidentiality.
5. Data Protection & Security
We take reasonable, appropriate security measures to protect your personal information from loss, misuse, unauthorised access, disclosure, or destruction.
We store your information on secure servers and implement safeguards to prevent breaches.
6. Your Rights Under POPIA
You have the right to:
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Access your personal information held by us
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Request correction or deletion of your personal information
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Object to the processing of your personal information
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Lodge a complaint with the Information Regulator
To make changes or request access to your information, you can email us at admin@jagido.co.za.
7. Retention of Data
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
8. Cookies and Website Usage
Our website may use cookies to collect non-personal information such as browser type, device, and browsing behaviour to improve user experience. You may disable cookies in your browser settings if you prefer not to share this data.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date clearly noted at the top.
10. Contact Us
If you have any questions or concerns about how your personal information is handled, please contact us at:
Email: admin@jagido.co.za
Phone: +27 (0) 44 873 3633
Address: Unit 4, Simpson Industrial Park, Fichat Street, George Industria, George, South Africa